Handmade Delivery, Returns & Payment

Handmade Delivery, Returns & Payment for sale

Delivery

Delivery is FREE in the UK. Goods are sent out 2nd Class Royal Mail, within 48 hours of your order. There are no postage costs to you if you live in the UK. Please allow 4-5 working days for delivery. If you require items sent via Recorded Delivery, please contact me for a price. I always retain a Royal Mail Proof of Postage receipt. At the moment I can only accept orders from the UK.

Returns

Every care is taken when packaging your purchase, but should your item/s arrive damaged please let me know by email within 48 hours of receipt.
If you change your mind, items must be returned unworn, in the perfect condition that they were sent within 14 days of purchase, together with the original packaging. Please contact me for a return address.
Please obtain a Certificate of Posting from the Post Office and ensure that your name and address are enclosed together with the reasons for your return. On its safe return I will refund the monies, less postage costs, in the same format it was originally paid for. The return postage costs are the responsibility of the purchaser (unless the item is faulty).

If returning goods, I do not accept liability for items lost or damaged in transit. Items are the customer’s responsibility until they are received by myself. All goods must be returned to the return address sent to you. There are no returns on earrings due to hygiene reasons. There are no returns or exchanges on sale goods, discounted items or pieces of jewellery that have been altered to customers requirements.

Payment
Preferred method of payment is by debit or credit card via Paypal. PayPal is the most preferred way to pay online in the UK as it is safer and faster. PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. You do not need to have a paypal account to pay this way. Anyone with a credit card, maestro, solo or debit card can pay, just select pay by card and complete your details as requested.

If you wish to pay by cheque, please contact me for the payee name and address. I will then reserve items for you and orders will be then be dispatched once the cheque has cleared.

 

 

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